If something is wrong with your order, contact us before sending any item back. The support team must first identify the order and provide the appropriate instructions.
What to send us
- Your order number and the email address used for the purchase.
- A clear description of the issue.
- Clear photographs of the watch, packaging and shipping label.
- A short video when the issue involves movement, functions or visible damage.
Incorrect or damaged item
Report an incorrect item, transit damage or a significant difference from the listing as soon as it is discovered. Keep all packaging and do not attempt a repair or modification before receiving instructions.
Condition of a requested return
Keep the item, accessories, protective materials and packaging together. Wear, alteration, damage, missing components or an unauthorized repair can affect the available resolution.
Assessment and resolution
Once the order details and evidence have been reviewed, support will explain the available next step for that case. Do not rely on a return address or instruction received from an unverified contact.
Contact
Email [email protected] or use WhatsApp +44 7426 706890.